Terms of Service

These Terms of Service ("Terms") govern your use of the Rexa receipt and expense workflow service (the "Service"), operated by Rexa B.V.(incorporation pending) ("Rexa", "we"). By creating a workspace or accepting an invitation, you ("Customer") agree to these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.

1. Service description

Rexa ingests American Express transaction data, captures receipts, runs OCR, auto-matches receipts to transactions, routes approvals, and exports audit-ready bundles. Rexa does not issue cards, hold customer funds, or initiate payments; we are not a financial institution.

2. Accounts

You are responsible for maintaining the confidentiality of your credentials and for activity in your workspace. Notify us immediately at security@rexa.one if you suspect unauthorized access.

3. Acceptable use

Use of the Service is subject to our Acceptable Use Policy. Violations may result in suspension or termination at our discretion.

4. Customer Data

Customer retains all rights, title, and interest in the data submitted to the Service ("Customer Data"). Rexa processes Customer Data solely to provide the Service, in accordance with the Data Processing Agreement and the Privacy Policy.

5. Subscriptions and billing

Plans, prices, and limits are listed at /pricing. Annual plans are billed in advance and are non-refundable except as required by law; monthly plans renew until cancelled. Customer may cancel at any time from /admin/settings. Cancellation takes effect at the end of the current billing period; no further charges apply.

We may change prices for renewals with at least 30 days' notice. New features are released under the same Terms unless explicitly bundled into a higher tier.

6. Beta features

Features marked "Beta", "Preview", or "Experimental" are provided AS IS and may be changed or discontinued without notice. They are excluded from any availability commitments.

7. Service availability

We aim for 99.9% monthly uptime, excluding scheduled maintenance announced at least 24 hours in advance. We will publish a status page once we have customers depending on it; until then, status is communicated by email to workspace administrators in the event of incidents lasting longer than 30 minutes.

8. Confidentiality

Each party shall protect the other's Confidential Information using at least the same standard of care it uses to protect its own (and not less than reasonable care). Confidential Information does not include information that is publicly available through no fault of the receiving party.

9. Warranties; disclaimers

We warrant that we will provide the Service with the level of care and skill reasonably expected of a professional B2B SaaS provider in our market. Except for this warranty, the Service is provided AS IS and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Each party's aggregate liability arising out of or related to these Terms is limited to the fees paid by Customer to Rexa in the twelve months preceding the claim. Nothing in this section limits liability for gross negligence, wilful misconduct, breach of confidentiality, indemnification obligations, or liability that cannot be excluded by law.

11. Indemnification

Customer shall indemnify Rexa against claims arising from Customer's misuse of the Service or violation of the Acceptable Use Policy. Rexa shall indemnify Customer against claims that the Service infringes a third-party intellectual property right, subject to standard SaaS exclusions (Customer modifications, unauthorized combinations, post-notice continued use).

12. Term; termination

These Terms apply from your first use of the Service until the workspace is deleted or the subscription is cancelled and any data export period has ended. Either party may terminate for material breach not cured within 30 days of written notice. Upon termination Customer may export its data for 30 days; after that, data is deleted in accordance with the retention table in the Privacy Policy and the DPA.

13. Governing law

These Terms are governed by the laws of the Netherlands. The competent courts of Amsterdam have exclusive jurisdiction, without prejudice to mandatory consumer protection rules.

14. Changes

We may update these Terms with at least 30 days' notice for material changes. Continued use after the effective date constitutes acceptance.

15. Contact

Questions about these Terms: legal@rexa.one.